Last modified: 2020-01-19
We collect several types of information from and about users of our Services, including information that you directly provide to us and it identifies you personally, such as, without limitation, name, postal address, e-mail address and telephone number.
We may also automatically collect certain information as you navigate through the website or use our Services, such as usage details, equipment profiles and IP addresses, by means of cookies, web beacons and other tracking technologies.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We try to ensure that we only collect and hold personal data that we need for the services and products we are offering to you. Therefore, unless otherwise indicated in the table below, the provision of personal data is a requirement for us to enter into a contract with you or fulfill our contractual obligations. In case that you choose not to provide certain information, you might not be able to take advantage of our services in full or partially.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing
A. Purchase of Imou Devices
When you purchase Imou devices through third-party’s platforms
Buyer’s name; recipient’s name; shipping address; source of order; details on the products you ordered
To process and deliver your order and communicate with you if needed
Performance of contract
B. Use of Imou App, Devices and Cloud
1a. When you sign up with Imou App for the first time
Email address; telephone number (only of customers who sign up with Imou App via their telephone number); country or region you choose; nickname you use; password (encrypted); profile photo (if uploaded); your nickname and profile photo on a third party platform when you choose to log in to Imou App with other app account such as Facebook
To allow us complete your registration, communicate with you and administer your account. Profile photo can be uploaded on a voluntary basis if you desire to have a more personalized account, omission to do so, does not affect the running of Imou App
Performance of contract for Imou Registration Agreement and legitimate interests to maintain our contractual relationship with you, provide you with services in accordance with the legal requirements of the country/region you have chosen, allow you enjoy the services features as described in the user guide , keep our products updated and relevant, to develop our business and ensure security of products and that your use of our products are in compliance with the accepted terms and conditions
1b. When you change the details you used for registration
If you choose to change any of the above information, the new entries will be collected in replacement of the old ones.
To allow the changes you have requested for. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou App’s other functions
2. When you log in and use our services
Apart from the information mentioned under item 1, we process data related to the terminal (such as your smartphone) you use to log in, like GPS, terminal’s operating system, model and its unique identifier
To offer our services to you, maintain our services’ normal operations, optimize our services and secure the safety of your account
3. When you add device (on the Device interface, you can view and add devices like IP cameras, storage devices, and doorbells, to Imou App)
Device SN; Device model; wifi info; Device Name; Device password (encrypted); device time zone and DST status on/off
To process your request to add a device to your account and allow configuration of your device. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou’s other functions.
4. When you use Live View function which provides you a real-time video display
Device SN; Device IP; Device Port Information; Video Stream
To provide you with the basic services of video display through Imou App
5. When you use Playback and Video Recording functions
Device SN, Device’s Channel ID, Record Files Path
To store your history record and allow you view it
6. When you activate and configure the settings of the added device such as IP camera, doorbell and storage device
Mac address; IP address; Device SN; Device model; Device firmware version; Country information (via IP address); Device location (via IP); Date of device register; Device channel information; Device offline/online status; Device configuration information
To allow activation of your Imou device and its registration with our server
7. When you set device name and cover image
Cover image; Device name; Channel information; Device model; Device SN
You can set device name, change cover image, and view channel name, device model and SN. The processing of such information is needed for us to allow the changes you have required for and to inform you about the details of the device added on your Imou account. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou App’s other functions.
8. When you enter device password or use the reset function
Device SN; password (encrypted)
To allow you enhance the security of your device by adding a password or reset your password. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou’s other functions.
9. When you use Device Share function
Device SN; Email and (or) telephone number of the other user you share your device with
To allow you the sharing of your device with another user of Imou App as requested by you. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou’s other functions.
10. When you use Delete Device function
Device SN; Email and (or) telephone number (only of customers who sign up with Imou App via their telephone number).
To allow the removal of the device from your account on Imou App and matched accessory as you requested us for. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou’s other functions.
11. When you receive notification
Device SN; Push notice ID/alarm snapshot
To send you alarm notifications and provide you the services you have requested us for
12. When you use Imou App’s cloud services to extend your storage capability
Device SN; messages and video record; Device channel information
To allow you use of the cloud storage service (either free or added value version). Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Imou’s other functions.
13. When you buy cloud storage plan or redeem gift card
Details of the purchased cloud storage plan; payment method; order date; email
To process your order and invoice you for the purposes of cloud storage plan
14. When you transfer your cloud storage plan
Device name the plan is transferred from; device name the plan is transferred to; plan information
To transfer the activated cloud service to a specific device added to your account. Refusing to provide such information may only result in your being unable to use the user experience program, but does not affect your normal use of Imou’s other functions.
15. When you use User Experience Plan function
Browsing history & clicking behavior
When you enable user experience plan, you give us consent to collect such information and help us improve our products and services and analyse your usage of different functions. Refusing to provide such information may only result in your being unable to use the user experience program, but does not affect your normal use of Imou App’s other functions.
16. When you communicate with us through email or Feedback function
Content of your communication with us
To communicate with you, provide you with information you request about us, answer your questions or handle your complaints
Our legitimate interests to communicate with you and reply your inquiries/comments
17. When you de-register from Imou App and cease to use Imou device and our service
Your telephone number (only of customers who sign up with Imou App via their telephone number), and (or) Email.
To allow us to complete your deregistration, and to delete all your personal data collected by us during the period of your use of Imou App.
When you take part in our marketing activities happening either offline or online, including but not limited to exhibitions, prize draws, competition or surveys
Name; email; telephone; location; your feedback and replies to a survey (if applicable); profile details on a third party platform (if you choose this way for registration)
To register your interest to our products and services
To communicate with you and inform you about the progress and result (if applicable) of the marketing activity you have opted in for
To ask you to leave a review or take a survey
Legitimate interests to improve our services and understand better customers’ needs
To inform you about similar events if you have opted-in for this
When you take part in our marketing activities happening offline, including but not limited to exhibitions, prize draws, competition or surveys
Photographs or videos taken during the event
To promote our activity and event
Legitimate interests to promote our business products and services
D. When you request after-sales services
1. When you register with our RMA platform
Name; Email or third party account that you use for registration; country; password (encrypted); language
Assist you completing Imou registration and protect your Imou account security
Performance of contract for provision of after sales services;
Legitimate interests to provide you better services and facilitate the exercise of your rights to after sales services.
2. When you submit an RMA request through the APP, website or our third party hotline
Device model; SN of the device; MAC address, IP address; details indicated on the evidence of purchase;
Telephone; address for return of the device after repair and details of recipient; details for the return of devices and tracking number
Receive and deal with your request for after sales services;
Performance of contract for provision of after sales services or adherence to legal obligation we might have in regard to consumers’ guarantee.
Recommend you the nearest repair center (if applicable);
Send the device after repair to the recipient and address indicated by you
Communicate with you for any clarifications we or you might need
Legitimate interests to clarify your request and improve our services
Ask you for feedback and the degree of your satisfaction for our services
3. When you reset your password
SN of the device; MAC address; email
To assist you with resetting your password and proceed with the modifications you have requested for
Legitimate interests to provide adequate services
E. When you use our website
1. When you subscribe for newsletter
To send you newsletters, promotions or other marketing communications, including invitations to our exhibitions.
2. When you use our website
(More info on Cookies statement)
To use analytics to improve our website, products/services, marketing, customer relationships and experiences, and to administer and protect our websites
Legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and ensure security of our website.
F. Other uses of your information
We use the information we collect to provide or improve services provided by us, our partners, or other trusted third-party vendors, such as providing, evaluating, improving, or upgrading services; participating in market research activities related to our services, developing new services, providing customer support, etc. To improve the services, we may also analyze product usage, but these statistics will not include any of your identifiable personal information
Performance of contract and legitimate interests to keep our services updated and improve them
We use your contact details to communicate with you, provide you with information you request about us, answer your questions or when we handle your complaints. We might use these details to send important notifications to you, such as changes in our relevant terms, conditions and policies. Since this information is very important for you to communicate with us, it is suggested that you receive and read such information
Performance of contract and legitimate interests to administer the contractual relationship with you
We may be required by law to collect and share your identifying information and personal data with public or governmental organizations for the purpose of compliance with the law, a court order, or to respond to any government or regulatory request.
Compliance with a legal obligation
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of our website, or transmitted to other users of our services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of our services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
Our websites are not generally targeted at children under 16 years of age. No one under age 16 should provide any personal data to or on our Services. We do not knowingly collect personal data from children under 16.